{"id":22949,"date":"2025-05-19T12:28:20","date_gmt":"2025-05-19T10:28:20","guid":{"rendered":"https:\/\/termocelik.co.rs\/?page_id=22949"},"modified":"2025-05-19T12:31:33","modified_gmt":"2025-05-19T10:31:33","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/termocelik.co.rs\/en\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22949\" class=\"elementor elementor-22949\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0398ba elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"d0398ba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d58b54 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"6d58b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99d05c0 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"99d05c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-start=\"157\" data-end=\"189\"><span style=\"color: #000000;\"><strong data-start=\"160\" data-end=\"189\">Reklamacije<\/strong><\/span><\/h2><p class=\"\" data-start=\"191\" data-end=\"527\"><span style=\"color: #000000;\">Kompanija <strong data-start=\"201\" data-end=\"223\">Termo \u010celik d.o.o.<\/strong> je u potpunosti posve\u0107ena zadovoljstvu svojih kupaca. Na\u0161 cilj je da kupovina pametnih termostata bude jednostavna, sigurna i pouzdana, a ure\u0111aji koje isporu\u010dujemo dugove\u010dni i potpuno funkcionalni. Zato posebnu pa\u017enju posve\u0107ujemo pravilnom skladi\u0161tenju i transportu, u skladu sa preporukama proizvo\u0111a\u010da.<\/span><\/p><p class=\"\" data-start=\"529\" data-end=\"782\"><span style=\"color: #000000;\">Ure\u0111aji se pa\u017eljivo pakuju i isporu\u010duju, kako bi do vas stigli <strong data-start=\"592\" data-end=\"609\">bez o\u0161te\u0107enja<\/strong> i spremni za kori\u0161\u0107enje. Ipak, ukoliko do\u0111e do problema u radu termostata ili neslaganja sa opisanim karakteristikama, omogu\u0107avamo <strong data-start=\"741\" data-end=\"781\">brz i jednostavan proces reklamacije<\/strong>.<\/span><\/p><p class=\"\" data-start=\"784\" data-end=\"983\"><span style=\"color: #000000;\">Vi\u0161e o va\u0161im pravima u vezi sa kupovinom pametnih termostata na daljinu pro\u010ditajte ovde:<\/span><br data-start=\"875\" data-end=\"878\" \/><span style=\"color: #000000;\"><u><span style=\"color: #000000;\">Detalji ugovora o prodaji na daljinu<\/span><\/u><\/span><\/p><hr class=\"\" data-start=\"985\" data-end=\"988\" \/><h2 class=\"\" data-start=\"990\" data-end=\"1011\"><span style=\"color: #000000;\"><strong data-start=\"993\" data-end=\"1011\">Zakonski osnov<\/strong><\/span><\/h2><p class=\"\" data-start=\"1013\" data-end=\"1237\"><span style=\"color: #000000;\">Termo \u010celik d.o.o. obave\u0161tava potro\u0161a\u010de da je, kao prodavac, u skladu sa <strong data-start=\"1086\" data-end=\"1117\">Zakonom o za\u0161titi potro\u0161a\u010da<\/strong> (\u201eSlu\u017ebeni glasnik RS\u201c, br. 88\/2021), u obavezi da u\u010destvuje u postupku <strong data-start=\"1190\" data-end=\"1234\">vansudskog re\u0161avanja potro\u0161a\u010dkih sporova<\/strong>.<\/span><\/p><p class=\"\" data-start=\"1239\" data-end=\"1496\"><span style=\"color: #000000;\">Ukoliko potro\u0161a\u010d podnese predlog za pokretanje postupka, Ministarstvo nadle\u017eno za poslove za\u0161tite potro\u0161a\u010da prosle\u0111uje zahtev odgovaraju\u0107em telu \u2013 najbli\u017eem mestu prebivali\u0161ta potro\u0161a\u010da ili onom koje mo\u017ee najefikasnije re\u0161iti spor (npr. elektronskim putem).<\/span><\/p><hr class=\"\" data-start=\"1498\" data-end=\"1501\" \/><h2 class=\"\" data-start=\"1503\" data-end=\"1554\"><span style=\"color: #000000;\"><strong data-start=\"1506\" data-end=\"1554\">Slu\u017eba za korisnike \u2013 Podno\u0161enje reklamacije<\/strong><\/span><\/h2><p class=\"\" data-start=\"1556\" data-end=\"1717\"><span style=\"color: #000000;\">Briga o kupcima ne prestaje isporukom termostata \u2013 na\u0161a <strong data-start=\"1612\" data-end=\"1635\">Slu\u017eba za korisnike<\/strong> vam je na raspolaganju za sve dodatne informacije, pomo\u0107 ili prijavu reklamacije.<\/span><\/p><p class=\"\" data-start=\"1719\" data-end=\"1746\"><span style=\"color: #000000;\">Reklamaciju mo\u017eete podneti:<\/span><\/p><ul data-start=\"1747\" data-end=\"1892\"><li class=\"\" data-start=\"1747\" data-end=\"1807\"><p class=\"\" data-start=\"1749\" data-end=\"1807\"><span style=\"color: #000000;\"><strong data-start=\"1749\" data-end=\"1766\">Putem e-maila<\/strong>: usluge@termocelik.co.rs<\/span><\/p><\/li><li class=\"\" data-start=\"1808\" data-end=\"1852\"><p class=\"\" data-start=\"1810\" data-end=\"1852\"><span style=\"color: #000000;\"><strong data-start=\"1810\" data-end=\"1823\">Telefonom<\/strong>: <a href=\"tel:0613115426\">+381613115426<\/a><\/span><\/p><\/li><li class=\"\" data-start=\"1853\" data-end=\"1892\"><p class=\"\" data-start=\"1855\" data-end=\"1892\"><span style=\"color: #000000;\"><strong data-start=\"1855\" data-end=\"1883\">Putem formulara na sajtu<\/strong><\/span><\/p><\/li><\/ul><p class=\"\" data-start=\"1894\" data-end=\"1953\"><span style=\"color: #000000;\">Prilikom podno\u0161enja reklamacije, molimo vas da prilo\u017eite:<\/span><\/p><ul data-start=\"1954\" data-end=\"2086\"><li class=\"\" data-start=\"1954\" data-end=\"1991\"><p class=\"\" data-start=\"1956\" data-end=\"1991\"><span style=\"color: #000000;\">Broj porud\u017ebine ili kopiju ra\u010duna<\/span><\/p><\/li><li class=\"\" data-start=\"1992\" data-end=\"2016\"><p class=\"\" data-start=\"1994\" data-end=\"2016\"><span style=\"color: #000000;\">Kratak opis problema<\/span><\/p><\/li><li class=\"\" data-start=\"2017\" data-end=\"2068\"><p class=\"\" data-start=\"2019\" data-end=\"2068\"><span style=\"color: #000000;\">Fotografije (ako je vidljivo fizi\u010dko o\u0161te\u0107enje)<\/span><\/p><\/li><li class=\"\" data-start=\"2069\" data-end=\"2086\"><p class=\"\" data-start=\"2071\" data-end=\"2086\"><span style=\"color: #000000;\">Kontakt podatke<\/span><\/p><\/li><\/ul><p class=\"\" data-start=\"2088\" data-end=\"2197\"><span style=\"color: #000000;\">Reklamirani ure\u0111aj mora biti vra\u0107en u originalnoj ili za\u0161titnoj ambala\u017ei, zajedno sa prate\u0107om dokumentacijom.<\/span><\/p><hr class=\"\" data-start=\"2199\" data-end=\"2202\" \/><h2 class=\"\" data-start=\"2204\" data-end=\"2219\"><span style=\"color: #000000;\"><strong data-start=\"2207\" data-end=\"2219\">Napomena<\/strong><\/span><\/h2><p class=\"\" data-start=\"2221\" data-end=\"2389\"><span style=\"color: #000000;\">Ure\u0111aji koji su <strong data-start=\"2237\" data-end=\"2367\">o\u0161te\u0107eni usled nepravilne ugradnje, rukovanja, kori\u0161\u0107enja u uslovima koji nisu predvi\u0111eni ili modifikovani od strane korisnika<\/strong> ne podle\u017eu garanciji.<\/span><\/p><p class=\"\" data-start=\"2391\" data-end=\"2466\"><span style=\"color: #000000;\">Na\u0161 tim je tu da odgovori na sve va\u0161e nedoumice i pomogne u najkra\u0107em roku.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamacije Kompanija Termo \u010celik d.o.o. je u potpunosti posve\u0107ena zadovoljstvu svojih kupaca. Na\u0161 cilj je da kupovina pametnih termostata bude jednostavna, sigurna i pouzdana, a ure\u0111aji koje isporu\u010dujemo dugove\u010dni i&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-22949","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacije - Termo \u010celik<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/termocelik.co.rs\/en\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije - Termo \u010celik\" \/>\n<meta property=\"og:description\" content=\"Reklamacije Kompanija Termo \u010celik d.o.o. je u potpunosti posve\u0107ena zadovoljstvu svojih kupaca. Na\u0161 cilj je da kupovina pametnih termostata bude jednostavna, sigurna i pouzdana, a ure\u0111aji koje isporu\u010dujemo dugove\u010dni i&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/termocelik.co.rs\/en\/reklamacije\/\" \/>\n<meta property=\"og:site_name\" content=\"Termo \u010celik\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100004995400917\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-19T10:31:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/termocelik.co.rs\/reklamacije\/\",\"url\":\"https:\/\/termocelik.co.rs\/reklamacije\/\",\"name\":\"Reklamacije - Termo \u010celik\",\"isPartOf\":{\"@id\":\"https:\/\/termocelik.co.rs\/#website\"},\"datePublished\":\"2025-05-19T10:28:20+00:00\",\"dateModified\":\"2025-05-19T10:31:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/termocelik.co.rs\/reklamacije\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/termocelik.co.rs\/reklamacije\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/termocelik.co.rs\/reklamacije\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/termocelik.co.rs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reklamacije\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/termocelik.co.rs\/#website\",\"url\":\"https:\/\/termocelik.co.rs\/\",\"name\":\"Termo \u010celik\",\"description\":\"Grejanje i Gasne Instalacije Uz Koje \u0160tedite\",\"publisher\":{\"@id\":\"https:\/\/termocelik.co.rs\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/termocelik.co.rs\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/termocelik.co.rs\/#organization\",\"name\":\"Termo \u010celik\",\"alternateName\":\"T\u010c\",\"url\":\"https:\/\/termocelik.co.rs\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/termocelik.co.rs\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/termocelik.co.rs\/wp-content\/uploads\/2023\/04\/cropped-Untitled_design__1_-removebg-preview.png\",\"contentUrl\":\"https:\/\/termocelik.co.rs\/wp-content\/uploads\/2023\/04\/cropped-Untitled_design__1_-removebg-preview.png\",\"width\":262,\"height\":59,\"caption\":\"Termo \u010celik\"},\"image\":{\"@id\":\"https:\/\/termocelik.co.rs\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=100004995400917\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reklamacije - Termo \u010celik","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/termocelik.co.rs\/en\/reklamacije\/","og_locale":"en_US","og_type":"article","og_title":"Reklamacije - Termo \u010celik","og_description":"Reklamacije Kompanija Termo \u010celik d.o.o. je u potpunosti posve\u0107ena zadovoljstvu svojih kupaca. Na\u0161 cilj je da kupovina pametnih termostata bude jednostavna, sigurna i pouzdana, a ure\u0111aji koje isporu\u010dujemo dugove\u010dni i&hellip;","og_url":"https:\/\/termocelik.co.rs\/en\/reklamacije\/","og_site_name":"Termo \u010celik","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100004995400917","article_modified_time":"2025-05-19T10:31:33+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/termocelik.co.rs\/reklamacije\/","url":"https:\/\/termocelik.co.rs\/reklamacije\/","name":"Reklamacije - Termo \u010celik","isPartOf":{"@id":"https:\/\/termocelik.co.rs\/#website"},"datePublished":"2025-05-19T10:28:20+00:00","dateModified":"2025-05-19T10:31:33+00:00","breadcrumb":{"@id":"https:\/\/termocelik.co.rs\/reklamacije\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/termocelik.co.rs\/reklamacije\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/termocelik.co.rs\/reklamacije\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/termocelik.co.rs\/"},{"@type":"ListItem","position":2,"name":"Reklamacije"}]},{"@type":"WebSite","@id":"https:\/\/termocelik.co.rs\/#website","url":"https:\/\/termocelik.co.rs\/","name":"Termo \u010celik","description":"Grejanje i Gasne Instalacije Uz Koje \u0160tedite","publisher":{"@id":"https:\/\/termocelik.co.rs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/termocelik.co.rs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/termocelik.co.rs\/#organization","name":"Termo \u010celik","alternateName":"T\u010c","url":"https:\/\/termocelik.co.rs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/termocelik.co.rs\/#\/schema\/logo\/image\/","url":"https:\/\/termocelik.co.rs\/wp-content\/uploads\/2023\/04\/cropped-Untitled_design__1_-removebg-preview.png","contentUrl":"https:\/\/termocelik.co.rs\/wp-content\/uploads\/2023\/04\/cropped-Untitled_design__1_-removebg-preview.png","width":262,"height":59,"caption":"Termo \u010celik"},"image":{"@id":"https:\/\/termocelik.co.rs\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100004995400917"]}]}},"_links":{"self":[{"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/pages\/22949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/comments?post=22949"}],"version-history":[{"count":0,"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/pages\/22949\/revisions"}],"wp:attachment":[{"href":"https:\/\/termocelik.co.rs\/en\/wp-json\/wp\/v2\/media?parent=22949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}